CUSTOMER SUCCESS COORDINATOR
Mortarr is looking for someone that likes pouring gasoline on the fire. Are you the person that sweats the details, cheers on your co-workers and does the work that needs to get done? Sounds like you're up for the tasks. Read on.
REPORTS TO
Account Director
EXPERIENCE
Customer service experience and comfortable with online platforms/tools preferred.
ROLE DESCRIPTION
The Account Coordinator is essential to Mortarr’s growth, providing comprehensive support to the Client Success (CS) team in successfully driving retention and expansion of subscribers.
IDEAL CANDIDATE PROFILE
You are the epitome of a team-player, supporting the CS team’s goals to successfully onboard and retain Mortarr subscribers. Your mind set is “problem-solver” and “finisher,” always finding a way to get things done right, with minimal oversight. You are a willing learner, constantly eager to grow and develop skills in a changing industry. You revel the tech start-up mentality, thriving on innovation and enthusiastically taking on new challenges. You are exceptionally supportive, ensuring customer satisfaction through the accuracy and thoroughness of your work. You’re a collaborator, communicating effectively and frequently with the CS team to help develop and implement new processes for increasing subscribers, promoting the brand, building customer loyalty and expanding our customer base.
RESPONSIBILITIES
+ Creating company profiles to support Sales and Customer Success teams
+ Building and optimizing digital project galleries and product showrooms
+ Optimizing profile content based on direction from CSM and/or Digital Strategist
+ Coordinating across teams to ensure all subscriber guarantees are met and reported on
+ Crafting quarterly reports for assigned accounts
DESIRED SKILLS & EXPERIENCE
+ Excellent organization and communication skills required
+ Ability to work independently, task oriented and focused on the details
+ Capacity to display positivity and an approachable persona
+ Willing to collaborate with the Mortarr team including sales, marketing, analytics, communications and leadership
+ Polished professional demeanor, confidence and enthusiasm for the business
+ Interest in learning and growing to meet the changing requirements of the business
+ Ability to multi-task, prioritize and manage time effectively
+ Potential to thrive in a fast-paced, high-volume, results-oriented, entrepreneurial environment
+ Open to input and feedback with resourceful approach to getting this done
BOTTOM LINE
You’re a polished professional with a supportive personality, doing what it takes to accommodate a fast-paced team in delivering the very best to every client.
CORE VALUES
MAKE IT HAPPEN: A great idea is nothing if it never sees the light of day. We can’t just think it, or talk about it; we have to do it. No matter what stands in our way, we must find a way to get it done.
PURSUE THE UNCOMMON: Being average is not an option. To transform an entire industry, we have to be different. We must explore blue oceans, unchartered territory, pave ways not yet discovered. We must think big and do bigger.
SWEAT THE DETAILS: Stick! Stick! Stick! Beauty isn’t in the details. It is the details. Always be mindful of the importance of everything we do because a collection of little things makes big things happen.
RIDE THE TIDE: Dodge, dip, dive, and dodge. It’s best to avoid wrenches, but when they do come our way, we always make the best of the situation.
MAD RESPECT: No jerks allowed.